Overview
The team behind the family business MATT optik • akustik, based in Regensburg, serves each of its customers uniquely and personally in over 85 locations. Their concept: "Not off the rack, but from the heart." The company aims to ensure that customers find nothing better elsewhere in terms of quality, warranty, service, personal advice, brands, and trends than at MATT optik • akustik.
Challenge
The mandatory issuance of receipts is also part of daily routine at MATT optik • akustik. With over 85 branches, large quantities of receipts printed on poorly recyclable thermal paper accumulate daily. According to MATT optik • akustik, the digitalization of receipts is another important step towards the future, both from the customer's and the company's perspective. Besides sustainability, the improved user experience offered by the digital receipt is particularly important to MATT optik • akustik. As a company in the optics and acoustics industry, MATT optik • akustik faces a unique challenge: often, issued receipts and invoices need to be forwarded to and processed by customers' health insurance providers. Doing this analogously, however, is a task fraught with bureaucracy and paper chaos. anybill provides a remedy here and simplifies the process.
Solution
anybill offers MATT optik • akustik a solution tailored to their specific needs. In addition to the digital receipt, anybill excels in the further processing of receipts. This is where the digital receipt can unfold its full potential and put an end to paper chaos. The process is incredibly simple: the digital receipt can be conveniently sent directly from the MATT app via email to the respective health insurance provider. The digital receipt reaches the customer directly, without detours or loss. Furthermore, anybill particularly impresses with its integration into the MATT optik • akustik customer app. Customers only need an anybill account to receive the digital receipt. Besides the digital receipt, the MATT app offers other important services: including corporate benefits, digital offers that can be redeemed directly with the MATT app, and the latest news. This creates a well-rounded cooperation between anybill and MATT optik • akustik, where various functions converge and are available at any time. This is also advantageous for return or exchange processes. No more lengthy searches for lost slips of paper; a click in the app suffices. All these functions benefit both customers and employees at MATT optik • akustik in various processes. "anybill convinces in terms of simplicity and speed, as a digital receipt can be reused directly from the app," says Project Manager Thomas Wagner.
