Overview
Q1 is an independent energy company operating over 230 service stations across Germany. At the core of its digital strategy is the expansion of modern services that make refueling more efficient, sustainable and customer-friendly. With the introduction of digital receipts, Q1 now offers a paperless solution that simplifies processes and creates new customer touchpoints.
Goal
Printed receipts often lead to unnecessary paper usage, generate costs and impact the environment. At the same time, customer expectations for seamless digital services are rising. Q1 was looking for a solution that eliminates paper, complies with legal requirements and integrates smoothly into existing operations – while enabling new digital communication opportunities with customers.
Implementation
Together with anybill, Q1 initially launched a pilot at two locations in Iffezheim and Espenau. After receiving highly positive feedback from customers, the digital receipt solution has since been rolled out to 26 Q1 stations – with more to follow.
Customers can access their receipt via a QR code displayed at the terminal or, if registered, directly through their customer account. No app or registration is required. The solution fully complies with all legal obligations and eliminates paper waste – with no extra effort for staff.
Voices on the Collaboration
Frank Stapenhorst, Head of POS Technology at Q1:
“Partnering with anybill allows us to take another step toward digital transformation in our fuel station business. The digital receipt is not only convenient and innovative, but also supports our sustainability goals. We’re pleased to offer our customers this modern and eco-friendly alternative to paper receipts.”
Lea Frank, Co-Founder & CEO of anybill:
“Q1 is a forward-thinking partner actively driving digitalization in the fuel retail sector. Our solution creates seamless digital touchpoints that deliver real value – both for customers and staff.”
Result
By introducing digital receipts at 26 locations, Q1 now offers a modern service that saves paper, reduces operational costs and opens new communication channels. The solution is scalable and will soon be available at over 200 additional Q1 stations.
