Overview
team energie is a nationwide energy supplier with a dense network of fuel stations in Northern Germany. As a subsidiary of the team Group, the company actively pursues digital solutions to optimize internal processes and improve the customer experience. By introducing digital receipts, team energie shows how sustainability and modern customer communication can go hand in hand.
Goal
The legal requirement to issue receipts has historically led to large amounts of thermal paper being used at fuel stations. team energie wanted to find an environmentally friendly and legally compliant alternative. The goal was to implement a solution that integrates smoothly into existing systems, enhances convenience for customers, and creates new digital touchpoints.
Implementation
team energie started rolling out digital receipts in its first stations in December 2022. Together with POS partner HUTH Elektronik Systeme and anybill technology, the solution was introduced step by step. By the end of 2023, digital receipts were available at around 100 stations across Germany.
Receipts can be received in a convenient and contactless way. For customers, this means no more paper, easier receipt management, and a smoother fueling experience.
Voices on the collaboration
Florian Schubert, Business Transformation & Payment Development Manager at team energie:
“We were looking for a legally compliant digital solution that prevents unnecessary waste of thermal paper. anybill convinced us from the beginning. The contactless process, the sustainability aspect and the overall customer convenience were key. The integration with the support of our POS provider was quick and smooth. Working with anybill has been collaborative and left space for customization. The anybill solution offers more than just a digital receipt – we are excited to offer even more value-added services to our customers moving forward.”
Lea Frank, Co-Founder and CEO of anybill:
“With team energie, we welcomed our first partner in the fuel segment. The digital receipt not only reduces unnecessary printouts at the point of sale, but also serves as an important tool for customer engagement. We are not just digitizing receipts but also all other relevant documents depending on the payment method. This creates new digital touchpoints that support team energie’s broader marketing and digital strategy.”
Result
By implementing digital receipts, team energie is reducing paper consumption at the pump while also cutting operational costs. At the same time, the digital solution offers customers a clear added value. It’s flexible, future-proof, and aligns with the company’s broader sustainability and customer engagement goals.
