Overview
Minera is a family-owned company based in Mannheim and operates around 90 service stations in the Rhine-Neckar metropolitan region and other parts of Germany. For over 100 years, Minera has stood for quality and reliability in the petroleum trade. With the introduction of digital receipts, the company is now setting new service standards at the fuel pump.
Objective
Paper receipts cause effort and cost. They get lost, are hard to retrieve, and often lead to follow-up questions in customer service. Minera was looking for a solution that would reduce this overhead without creating extra work for staff, while at the same time offering more convenience for customers.
Implementation
Minera partnered with anybill and implemented digital receipts at selected stations via its existing integration with MADIC’s POS system. Since no additional interfaces were required, the technical rollout was fast and seamless.
The core of the solution is the anybill Receipt Finder. Customers can access their receipt online at any time without using an app or creating an account – simply by entering key transaction details such as location, amount, date, and the last four digits of their card. This reduces friction at the pump and significantly cuts paper usage.
Voices on the collaboration
Ulrich Gutting, Managing Director at Minera Kraftstoffe – Mineraloelwerk Rempel GmbH:
“We wanted a solution that improves our processes without adding extra burden to staff or customers. With anybill’s digital receipt and Receipt Finder, we’ve achieved exactly that.”
Odirlei Haveroth, Head of Service Station Technology at Minera:
“Thanks to our existing integration with MADIC, we were able to roll out the digital receipts easily and without additional system adjustments.”
Lea Frank, Co-Founder and CEO of anybill:
“Our solution enables companies like Minera to work paperlessly, efficiently and in full compliance. The Receipt Finder in particular adds real value by streamlining the customer and service experience.”
Result
By switching to digital receipts, Minera is reducing paper consumption and operational costs while offering a new layer of digital customer service. Receipts are available anytime, processes at the pump are simplified and customer service teams are relieved. The digital receipt becomes a real added value – for customers, staff and the company alike.
